From time to time, collection of rubbish, garden waste or recycling may be missed. If this happens, complete this form.
Before you start filling in this form, please use our bin collection calendar to confirm your collection day.
Use this form to report
- If your rubbish collection has been missed
- If your garden waste collection has been missed
- If your recycling collection has been missed
Issues not dealt with in this form
What happens next?
We will investigate your report by contacting the collection team to confirm the following:
- The bin was out on time
- The bin wasn't too heavy or difficult to move
- The recycling bin/s weren't contaminated
If your report relates to a missed rubbish or garden bin, we will aim to return within 48 hours. If the report relates to a missed recycling collection, we will be unable to return to collect your items, however please present any additional items on your next scheduled collection day.
Please note - you must report your missed bin within 72 hours.
What you’ll need to provide
- Your details
- Details of your usual collection day and time