Emergency lifeline service
Richmondshire’s emergency lifeline service which helps the elderly and vulnerable stay in their homes continues to operate during the current pandemic.
However the mobile wardens, who are all working from home to decrease risks where possible, are only visiting homes in cases of emergency.
The service can provide emergency help though a simple telephone link 24 hours a day, 365 days a year. A lifeline unit is installed in the home which is activated through an alarm trigger button which can provide immediate assistance. Once alerted call centre operators will talk to the caller, giving them reassurance and summoning further help if required.
The 586 users of the service are being contacted by telephone to check equipment, maintain contact and provide support and advice if, and when, needed. Links to local services such as social services, GPs and hospitals are also in place.
Within the council’s sheltered housing schemes at Noels Court, Catterick Village; Thornborough Hall gardens, Leyburn; Oak Tree Court, Colburn; Queens Court, Richmond; Quaker Close, Reeth; St Edmunds and Brompton Court, Brompton on Swale and St Cuthberts Green, Barton - a number of measures are in place:
- The resident wardens remain on duty to give residents full support
- All sheltered schemes are having weekly deep cleans
- Every sheltered scheme resident has been issued with advice on action they need to take - comings and goings are to be kept to an absolute minimum and social distancing rules adhered to
- No more than two at a time in communal lounges or in other parts of the buildings
- Where residents are self-isolating, a telecall from the warden will be undertaken rather than a personal visit
“All our resident wardens, relief wardens and mobile wardens are fully prepared to undertake any help needed for clients if they need further assistance. No client or resident will be left unsupported, uncommunicated with and alone,” said Corporate Director, Colin Dales.