Lifeline service receives positive feedback
An emergency support network has been given the thumbs up by its users.
In a survey of Richmondshire District Council’s Lifeline service, 82% said it gave them peace of mind and reassurance someone would help them at the press of a button.
The service provides emergency help through a simple telephone link 24 hours a day, 365 days a year, enabling vulnerable and elderly people to remain in their own homes. The council has 219 people using the service through its seven sheltered housing schemes and another 571 living in their own homes.
The survey also found that 81% of people found the quality of service very good, 94% thought it was value for money and 92% found the mobile warden service very good.
One user replied to say: “I feel very reassured to know someone is there for me at the press of a button when I have no family to help me.” Another said: “Excellent Lifeline service - mobile warden is outstanding.”
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- A Lifeline unit is installed in the home which is activated through an alarm trigger button which can provide immediate assistance. One of the devices supplied can be worn round the neck on a pendant. Once alerted, call centre operators will talk to the caller, giving them reassurance and summoning further help if required. That help ranges from verbal reassurance to contacting a friend, neighbour, relative, mobile warden or the medical and emergency services. The wardens visit clients monthly to ensure the service is running as it should.