Richmondshire District Council

Lifeline service receives positive feedback

An emergency support network has been given the thumbs up by its users.

In a survey of Richmondshire District Council’s Lifeline service, 82% said it gave them peace of mind and reassurance someone would help them at the press of a button.

The service provides emergency help through a simple telephone link 24 hours a day, 365 days a year, enabling vulnerable and elderly people to remain in their own homes. The council has 219 people using the service through its seven sheltered housing schemes and another 571 living in their own homes.

The survey also found that 81% of people found the quality of service very good, 94% thought it was value for money and 92% found the mobile warden service very good.

One user replied to say: “I feel very reassured to know someone is there for me at the press of a button when I have no family to help me.” Another said: “Excellent Lifeline service - mobile warden is outstanding.”

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