Richmondshire District Council

Essential support for vulnerable and elderly 

An emergency support network has proved to be a lifesaver to hundreds of people across Richmondshire.

They are signed up to the District Council’s ‘Lifeline’ service which provides emergency help through a simple telephone link 24 hours a day, 365 days a year. 

It enables vulnerable and elderly people to remain in their own home, which through the coronavirus pandemic has proved essential for many residents living alone.

The council has 219 people using the service through its seven sheltered housing schemes and another 571 living in their own homes.

“This service provides reassurance, emergency support and peace of mind to its users, and has been a vital link for many during the pandemic,” said Council Leader, Councillor Angie Dale.

“It allows people to remain independent and safe in their own homes, knowing help is only the press of a button away. Many of the service users could not live on their own without this service, it is literally a lifesaver.”

A Lifeline unit is installed in the home which is activated through an alarm trigger button which can provide immediate assistance. One of the devices supplied can be worn round the neck on a pendant.

Once alerted, call centre operators will talk to the caller, giving them reassurance and summoning further help if required. That help ranges from verbal reassurance to contacting a friend, neighbour, relative, mobile warden or the medical and emergency services. The wardens visit clients monthly to ensure the service is running as it should.

For more information call 01748 901147 or email gen.lifelineteamleader@richmondshire.gov.uk

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