Richmondshire District Council

Mercury House open but by appointment only

Richmondshire District Council’s headquarters, Mercury House in Richmond, will re-open to the public next week.

The office, which was closed as part of the national lockdown, is opening its doors on Monday (July 27) as part of the council’s Covid-19 recovery plan.

But customers are being encouraged to continue to only visit when necessary and to conduct business online or by phone.

“Even though Mercury House is re-opening we are encouraging residents only to visit where this is absolutely necessary. If business can be done from home via our website or the telephone we ask that continues,” said Corporate Director, Colin Dales.

“And entry to the building will be strictly by appointment only, even for the payment of cash.”

He said the office reception and the way in which staff work will also look and feel different. Visitors will be required to do the following:


The reception area and interview rooms are protected via screening for the safety of visitors and staff.

Leader of the Council, Councillor Angie Dale, added: “Opening Mercury House is certainly good news for residents who need to access our services directly and is all part of getting back to some form of normality. However, I would strongly urge our residents to access our services remotely wherever possible. We have invested a lot of time and money in making as many of our services as possible available electronically for the benefit and convenience of our residents so please use them.”

Appointments should be made with the relevant council officer. Please call them on 01748 829100.

The council’s area offices in Reeth, Hawes, Leyburn and Colburn remain closed.

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