Richmondshire District Council

Survey resultsĀ 

In May 2021, we issued a survey to users of our Lifeline service to find out how satisfied they are with the service.

The survey received a total of 170 responses, of which 168 were paper responses and 2 online responses. This provided us with a total response rate of 30%.

Question No reply Very good Good Satisfactory Poor Not applicable
How satisfied are you with the way in which your initial request for Lifeline service was dealt with? 2 (1%) 121 (71%) 33 (19%) 5 (3%) 0 9 (5%)
How satisfied are you with the way in which your Lifeline equipment was installed? 1 (1%) 125 (74%) 30 (18%) 6 (4%) 0 8 (5%)
How satisfied are you with the Mobile Warden from the Lifeline service? 0 (0%) 156 (92%) 10 (6%) 3 (2%) 0 1 (1%)
How satisfied are you with the Lifeline service providing you with reassurance and peace of mind 365 days of the year? 2 (1%) 139 (82%) 26 (15%) 2 (1%) 0 1 (1%)
If you have activated the Lifeline unit, how satisfied are you with the speed that the emergency call was answered? 13 (8%) 92 (54%) 21 (12%) 4 (2%) 1 (1%) 39 (23%)
If you have activated the Lifeline unit, how satisfied are you with the assistance provided by our call centre operator, Ryecare? 15 (9%) 99 (58%) 19 (11%) 2 (1%) 1 (1%) 34 (20%)
Overall, how satisfied are you with the quality of the Lifeline service provided? 3 (2%) 137 (81%) 25 (15%) 3 (2%) 1 (1%) 1 (1%)

Value for money

Question Yes No No reply
Do you think the Lifeline service is value for money? 159 (94%) 6 (3%) 5 (3%)
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