Richmondshire District Council

Dealing with emergencies

We're responsible, together with the county council and emergency services, for making sure arrangements are in place to deal with any civil emergency.

Effective planning for anything from flooding to a nuclear emergency ensures there is efficient and speedy management of the response to incidents between all the agencies.

Preparing for emergencies

The North Yorkshire Local Resilience Forum (NYLRF) is a partnership of local agencies working together to prepare for, respond to and recover from potential major incidents and emergencies.

The forum's website offers information and advice to help you better prepare for emergencies in the county.

For further information email:

When a major incident happens

In an emergency, dial 999 or 112 to contact the police, fire and rescue or ambulance service. 

Other useful numbers:

  • Gas: National Grid emergency line 0800 111 999 (24 hours)
  • Electricity: Northern Powergrid 0800 66 88 77 (24 hours)
  • Water: Yorkshire Water 0345 1 24 24 24


The Environment Agency (EA) manages flooding from rivers. It issues flood warnings, operates and maintains flood defences and responds to flooding incidents. It also carries out routine maintenance work and advises planning authorities on the risk of flooding. 

You can register with the EA for free flood warnings by phone, text or email. 

For further flooding advice visit the Yorkshire Water website.

If you're affected by flooding

North Yorkshire County Council is the leading flood authority locally. The council's website gives you information on:

  • Flood recovery grants
  • Flood recovery advice and guidance
  • Latest news on flooding and recovery
  • Roads affected by flooding
  • Flood risk management


Richmondshire District Council can provide sandbags to help protect residential properties against immediate danger of flooding to internal living accommodation. These will be provided free of charge to residential properties, but these are solely to protect the property and are not to be used for gardens or outbuildings. Four sandbags should be sufficient to protect a single door. For commercial properties, there is a charge of £6.00 per sandbag.

To request sandbags please call us on 01748 829100. If you call this number outside of normal office hours, your call will be diverted and answered by Ryecare. You will then be informed of where your nearest sandbag store is located for you to collect the sandbags.

Flood Re

This is a national scheme designed to provide better access to affordable home insurance for those in high flood-risk areas.

Our leaflet will tell you more about the scheme, and a list of insurers taking part can be found at the Flood Re website.

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