The rateable value of business properties is fixed by the Valuation Office Agency (VOA).
If you disagree with the rateable value of your property, you should appeal to the agency.
Following the 2017 revaluation, there is a new three-stage appeals procedure:
- Check: Ensure the revaluation facts are validated and agreed as far as possible. If the VOA has made an obvious error, it will correct the entry in the rating list immediately. If matters aren't resolved within 12 months, you have the right to move to stage two.
- Challenge: You have a chance to submit up-to-date information. That must be submitted within four months of the completion of stage one. If the matter remains unresolved after 18 months, you have a right to move to stage three.
- Appeal: You can lodge an appeal to the Valuation Tribunal within four months of completion of stage two. No new evidence can be submitted at this stage.
You have to pay to submit an appeal. The amount depends on the size of the rateable value.
The VOA can also help with many valuation questions you may have.
You don't have to be represented in discussions about your rateable value or rates bill. But if you do want to use an adviser, you should check that they are properly qualified. The Royal Institution of Chartered Surveyors and the Institute of Revenues Rating and Valuation are regulated professional bodies and should be able to help.