Richmondshire District Council


Criteria will be assessed via the submitted application form (A), and an interview (I).

Criteria Essential Desirable

1. Minimum of 4 GCSE/O-Level passes or equivalent. (A)

a. NVQ2 in Mediation. (A)                              


2. Experience in dealing with the public or working in a public sector agency. (A)

3. Experience of dealing with anti-social behaviour. (A)

b. Minimum one year working in a housing organisation. (A)


4. General knowledge of anti-social behaviour legislation. (I)

5. General knowledge of community safety issues. (I)


c. General knowledge of county court and eviction procedures. (A, I)

d. General understanding of housing issue. (A, I)

Personal aptitudes and skills

6. Ability to listen and be both sympathetic and assertive when required. (A)

7. Good communication skills. (I)

8. Ability to follow set procedures. (I)

9. Ability to complete work to a good standard. (I)

10. Ability to assess different, and often stressful, situations and apply most appropriate course of action. (I)

11. Ability to work on one's initiative and prioritise workload accordingly. (A, I)

e. Ability to work closely in partnership with outside agencies. (A, I)


12. To be assertive. (I)

13. To respect and keep confidential information. (A)

14. To work as part of a team. (A)

15. To demonstrate a calm, tactful and responsible attitude. (I)

Other requirements

16. Full valid driving licence and access to a vehicle for business use. (A)

17. Comply with the Council’s Equalities and Diversity Policy. (I)

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