Richmondshire District Council

Job description

Post number: LLS HOUS 09-10

Post title: Tenancy Relations Assistant

Salary grade: Grade 6    

Responsible to: Landlord Services Manager and Housing Management Team Leader 

Job purpose

To provide a pro-active estate management and tenancy enforcement service within the district. 

Supervisory/managerial responsibilities


Supervision and guidance

Under the Tenancy Relations Officer, Housing Management Team Leader and Landlord Services Manager.

Responsibility for assets, materials, etc

  • property inspections reports
  • garden inspection reports
  • individual case reports

Range of decision making

The job involves working within council policies as they relate to housing management. The job involves working within recognised procedures within which the jobholder is required to organise their own workload. The work involves making decisions as to when and how duties are to be carried out and responding independently to unanticipated problems and situations. The jobholder generally has access to a supervisor/manager for advice and guidance on service problems.

Main duties and responsibilities

1. To contribute to an effective housing and management service, sympathetic to customer needs.

2. To receive and investigate and take appropriate action regarding allegations of breeches of tenancies and complaints of anti-social behaviour.

3. To take appropriate enforcement action in accordance with the prevailing anti-social behaviour policies, including the serving of notices and court preparation.

4. To establish and maintain links with external agencies and internal departments, i.e., police, social services, education, open spaces and community safety to ensure a multi-agency approach to serious anti-social behaviour cases.

5. Undertake periodic inspections of council estates, including planned inspections of individual properties, ensuring they are kept to a good standard.

6. To receive and respond to estate management enquiries from customers, councillors, other council units and external agencies.

7. To undertake periodic inspections of communal areas with blocks of flats to ensure a good standard is maintained, and that they conform to fire safety requirements.

8. To participate in the estate walkabouts across the district.

9. To undertake assessments of council tenants' gardens with regard to the annual garden competition.

10. To carry out other duties broadly compatible with your current duties and responsibilities as may be allocated from time to time by the Landlord Services Manager.

13. To demonstrate an acceptance of, and commitment to, the Council’s Equalities and Diversity Policy.


  • members of the public
  • Ssaff in other units
  • councillors
  • private sector and statutory agents
  • registered landlords
  • County Court personnel

Special conditions of service

  • must have full driving licence and access to a vehicle for business purposes
  • grey fleet
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