Richmondshire District Council

Title: Senior Business Improvement Officer

Salary: Grade 11, £32,029- £33,799 (SCP 35-37)

Contract Type: Permanent

Working Pattern: Full time

Hours: 37

Job Reference: RES ICT 08

We want a highly motivated, forward thinking and talented individual who has excellent interpersonal skills and the drive to make a difference, to join our Business Improvement service. Working across all our services you will help to foster a culture of continuous improvement and you will influence change at all levels.

This exciting and multi-faceted role will see you working closely with all council services to enhance the way they deliver services to our customers.

You will be responsible for reviewing, mapping, recommending and implementing major process changes across the Council. You may take ownership for key end-to-end processes that are not owned by Service Managers. You will act as a subject matter expert for process re-engineering, introducing standards and consistency in process management, and articulating the impact of process changes (e.g. as part of key transformational projects).

User-centric change will be at the heart of what you do. You will be responsible for ensuring our customers can find and interact with the council's services effortlessly whatever device or platform they are using, through continual improvements to our Services.

For an informal discussion about the role please contact Graeme Thistlethwaite on 01748 901101 or Sian Moore on 01748 901004.


  • Closing date: 10am Wednesday 4 March 2020
  • Interview date: Thursday, 12 March 2020

An application form must be completed. CVs alone will not be accepted.

You can also obtain/return application forms by:

  • Email:
  • By post: Human Resources, Richmondshire District Council, Mercury House, Station Road, Richmond, North Yorkshire, DL10 4JX

We value diversity in our workforce and are committed to equal opportunities. Disabled candidates who meet the essential criteria are guaranteed an interview. Applications invited from all sectors of society, as covered by the Equality Act 2010.

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