Richmondshire District Council

Job description

Post number: SUPP HOUS 15-22

Post title: Relief Warden 

Salary grade: Grade 5

Responsible to: Supported Housing Team Leader

Job purpose

To carry out the duties of a Resident Warden on their days off, and during periods of holidays and sickness. This includes providing support to sheltered housing residents to help them live independently, be aware of their needs and deal with a wide range of queries and situations as required.

Supervisory/managerial responsibilities


Supervision and guidance

For routine day to day issues, you will liaise with the Resident Warden. All other matters will fall under the Team Leader.

Range of decision making 

  • To summon appropriate assistance for residents as required from routine to emergency situations
  • To provide appropriate first aid in emergency situations
  • To carry out appropriate level of action in a “no contact” situation

Responsibility for assets, materials, etc

  • All information relating to residents is to be updated regularly and kept in a secure manner
  • Guest room bookings and handling cash
  • Collecting TV licence monies and completing forms
  • Reporting faults on the warden call system
  • Reporting faults or repairs relating to the scheme buildings
  • Carry out regular tests on the fire alarm and warden call systems

Main duties and responsibilities

1. To adhere and refer to the guidelines set out in the Resident Warden’s Code of Conduct.

2. To contact each resident every morning to verify their wellbeing.

3. To take appropriate action in the event of not being able to make contact with a resident.

4. To advise the call centre when going off/returning to duties.

5. To respond appropriately in emergency situations, i.e., give first aid, get further help if required and notify relatives.

6. To record all incidents and place a completed incident report sheet in resident’s personal files.

7. To maintain and update residents’ records and support plans notifying the call centre of any changes.

8. To provide hands on support for no more than 48 hours for residents in acute circumstances after initiating further help from the appropriate agencies.

9. To welcome potential and new residents to your scheme and advise them of scheme related facilities and functions.

10. To liaise with other agencies regarding organising additional support for residents.

11. To attend warden meetings and training events.

12. To advise the Tenancy Relations Officer of any disputes between tenants.

13. To advise the Tenancy Relations Officer of any properties kept in poor condition.

14. To organise the clearing of footpaths in winter.

15. To undertake such duties of a comparable nature and level of responsibility as may be required from time to time.

16. To demonstrate an acceptance of and commitment to the Council’s Equalities and Diversity Policy.


  • Members of the public
  • Doctors
  • Social workers
  • Nursing staff
  • Senior Housing Officers (welfare)
  • Area Housing Officers
  • Councillors
  • Visitors
  • Contractors
  • Maintenance personnel

Special conditions of service

Please be aware that an Enhanced DBS check will be required for this post.

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