Richmondshire District Council

Job description

Post number: HOUS OPT 10 

Post title: Homelessness Support Officer

Salary grade: Grade 6 (SCP 18-20), £20,444 - £21,269 per annum

Responsible to: Senior Housing Options Officer

Job purpose

To assist in the effective delivery of Support Services for Richmondshire District Council.

Supervisory/managerial responsibilities


Supervision and guidance

Senior Housing Options Officer.

Range of decision making

  • To support residents and homeless people in a clear and structured way in order to enable them to recover from housing instability. Also to co-ordinate with a range of agencies to support them with a variety of specific assistance to meet their needs.
  • To assist the Supervisor with rent and service charge monitoring.
  • To ensure that residents adhere to the Licence Rules at all times.
  • To assist with the operational requirements of the Support Accommodation Units.

Responsibility for assets, materials, etc

All records of service users, including any associated sensitive information, including the housing database. All personal equipment provided by the Council in order to undertake the post.

Main duties and responsibilities

  • Undertake pre-referral risk assessments and PNC checks for all service users.
  • Undertake the resident sign-up process.
  • Ensure all residents' sign-up packs are accompanied by the same-day submission process of the HB claim.
  • Provide welfare benefit advice and support with claims.
  • Ensure service users pay their rent and service charges each day/week and monitor payments during their residency. 
  • Highlight any payment issues to service users and rectify without delay.
  • Alert the Supported Accommodation Supervisor as to any rent and service charge arrears.
  • Attend internal and external meetings with statutory agencies, such as social services, probation services, mental health services and other professional agencies.
  • Provide an initial support plan, followed by a full co-produced support plan with each service user, in order to deliver a clear pathway towards permanent housing solutions which are sustainable within the community.
  • Advice and assistance, including outreach support to service users moving on into tenancies.
  • Deliver the drop-in service for residents.
  • Assess the needs of all service users referred for supported accommodation and articulate those needs into support plans.
  • Undertake safeguarding referrals where concerns are sufficient to send an alert through to social services.
  • Keep an up-to-date knowledge of the supported housing sector and best practice adopted within the sector.
  • Complete/review risk assessments, support plans and contact records reflecting individual needs and requirements, evidencing fully all support provided.
  • Contribute to the void management and allocation of vacant supported accommodation units.
  • Carry out weekly support meetings with service users and undertake room inspections to make sure all units are maintained in a clean and tidy condition and in a good state of repair.
  • Deal with anti-social behaviour and breaches of Licence Agreements.
  • Undertake the enforcement process of the Licence Agreement where necessary.
  • Refer residents to appropriate sources for benefit and welfare advice, where advanced levels of assistance are required e.g. Job Centre Plus.
  • Support service users with budgeting skills, routines, debt prevention skills, responsibilities of licence adherence, and attendance of appointments with various agencies; promote engagement with positive community contribution, support with training opportunities, and employment tasters with local social enterprises and charities.
  • Provide support with handling housing benefit queries/changes of circumstances.
  • Support service users to observe their own personal safety and the safety and security of their accommodation.
  • Co-ordinate professional meetings where appropriate in support of the service users.
  • Any other duties as required by the Supported Accommodation Supervisor commensurate with the post.


  • Members of the public
  • Service users
  • Staff in other offices
  • Councillors
  • Voluntary sector
  • Statutory sector and other agencies
  • Private landlords
  • Registered social landlords
  • A variety of support agencies

Special conditions of service

  • Enhanced DBS required
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