Richmondshire District Council

Title: Customer Services Officer

Salary: Grade 5, £18,795 to £19,171 per annum 

Contract Type: Fixed Term

Working Pattern: Full time

Hours: 37

Job Reference: CUST SERV 03-15 

We are looking for a Customer Services Officer who is friendly, hardworking and thrives in a fast pace environment. You will need to have a warm, approachable manner, excellent communication skills and a great work ethic to join our Customer Services Team.

As a Customer Services Officer, you will work directly with customers to meet their needs, answer their questions and provide support via our contact centre and community offices.

The person in this role must also have a good general education, be numerate, a mature approach, good interpersonal skills, the ability to deal confidentially and sympathetically and be able to work with minimum supervision. Good IT skills and cash handling experience and a clean driving licence are essential.  Previous experience in a customer service environment would be desirable.

For more information on the role please contact Joanne Hunter, Customer Services Team Leader on 01748 900912.


Job description Person specification Application form 

  • Closing date: 10 am on Monday 17 June 2019
  • Interview date: Tuesday 25 June 2019

An application form must be completed. CVs alone will not be accepted.

You can also obtain/return application forms by:

  • Email:
  • By post: Human Resources, Richmondshire District Council, Mercury House, Station Road, Richmond, North Yorkshire, DL10 4JX

We value diversity in our workforce and are committed to equal opportunities. Disabled candidates who meet the essential criteria are guaranteed an interview. Applications invited from all sectors of society, as covered by the Equality Act 2010.

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