Richmondshire District Council

Title: Business Improvement Officer

Salary: Grade 7, £21,166- £22,911  (SCP 21-24)

Contract Type: Permanent

Working Pattern: Full time

Hours: 37

Job Reference: RES ICT 10

We want a motivated, forward thinking and talented individual who has excellent interpersonal skills and the drive to make a difference, to join our Business Improvement Service.  Working across services you will help to foster a culture of continuous improvement and you will influence change at all levels. 

This exciting and multi-faceted role will see you working closely with all council services to enhance conversion by delivering the best online experience possible to our customers.  You will live and breathe all things digital and use this passion to ensure the council improves the standard of its digital platforms. 

Using your excellent communication, relationship and programme management skills, you will help inform and deliver our communications strategy, providing support and direction to teams across the council.  With an in-depth knowledge of the end-to-end online experience, you will be able to translate the priorities and objectives of the business into actionable enhancements to our website and platform, whether that be technology or content led. 

User-centric change will be at the heart of what you do.  You will be responsible for ensuring our customers can find and interact with the council’s services effortlessly whatever device or platform they are using, through continual improvements to the structure, layout and navigability of our website.

For an informal discussion about the role please contact Graeme Thistlethwaite on 01748 901101 or Sian Moore on 01748 901004.


  • Closing date: 10am Tuesday, 1 October 2019
  • Interview date: Friday, 11 October 2019

An application form must be completed. CVs alone will not be accepted.

You can also obtain/return application forms by:

  • Email:
  • By post: Human Resources, Richmondshire District Council, Mercury House, Station Road, Richmond, North Yorkshire, DL10 4JX

We value diversity in our workforce and are committed to equal opportunities. Disabled candidates who meet the essential criteria are guaranteed an interview. Applications invited from all sectors of society, as covered by the Equality Act 2010.

A to Z of Services