Richmondshire District Council, like most local authorities, has to make efficiency savings due to reductions in central government grant funding. One of the areas the council has looked at is the level of service provided through the councils’ community offices.
The council is committed to continuing the community office presence across the district. However, recent data shows a reduction in the number of people visiting the community offices and telephoning the district council whereas there has been an increase in the number of people accessing the council’s services electronically.
A recently approved report to the council’s corporate board recommended that the opening hours for the Richmondshire community office in Leyburn be reduced from five days a week to three and opening between 9am and 4pm. In Reeth, the recommendation is a reduction from three days a week to one. This is subject to full Council approval.
All respondents were encouraged to complete an online form or a paper copy at the community offices. The online survey was publicised on the council’s website.
|Consultation start date:||1 July 2016|
|Consultation end date:||22 August 2016|
|Who was consulted?||All users of the Leyburn and Reeth community offices|
|How did we consult?||Online and paper survey|
|Objectives of consultation?||To invite views, feedback and comments on the proposal to reduce the days of operation at Leyburn and Reeth community offices|
|How will the survey results be used?||A report is being compiled and will be presented to corporate board on 11 October 2016|