Richmondshire District Council

Government guidance for businesses 

Many businesses may be looking for help to reopen their business safely for both customers and staff.

This a fast moving situation but the simple way to control the virus is unchanged. We must regularly was our hands for 20 seconds, increase surface cleaning and maintain social distancing of 2 metres where possible.

All references to distancing in the government guidance clearly say 2 metres, or 1 metre with risk mitigation where 2 metres is not viable.


How to safely re-open your business

  • Complete the Government's simple online questionnaire. Once you've completed the six questions this will provide you with guidance to help you carry out your risk assessment to make sure you keep employees and other people on site safe.

  • Read the detailed Government guidance for your sector. It provides five practical steps to working safely as well as 12 detailed sector specific guides to give you practical help.

  • Carry out your risk assessment. This should give confidence to your customers and staff that you have COVID-19 secure premises. Use our simple risk assessment template.

  • From 24 September businesses and community organisations open to the public must display an official NHS QR code poster by law. This is to ensure that customers can check in using the new NHS Covid-19 app. Create your own QR poster for your venue.

  • Hospitality traders and personal contact businesses (e.g. hairdressers and nail bars, dress fitters and tailors) must retain details of customers for 21 days. If necessary you must share these contact details with the NHS Test and Trace or local public health officials to enable them to contact people who may have been exposed to the virus. You must refuse entry to premises if individuals refuse to provide their contact details. You need to collect name, contact details, arrival date and time (and where possible departure time) of at least one member of each group of up to 6 customers or visitors, unless they have used the QR code. Contact details can be, in order of preference, telephone number or email or postal address.

  • Hospitality venues, including hotel bars and restaurants, must close by 10pm. You must operate a table service only for customers in licensed premises. Do not take bookings or seat groups of more than six people. Staff in public facing roles must wear face coverings. Make sure customers wear face coverings when they move around a venue away from their table.

Remember to check with your insurance company before reopening. Be aware that your risk assessment must be reviewed regularly.

Always check the GOV.UK website for any new or amended guidance.


Further information 

Our Environmental Health team will continue to support businesses and individuals, so if you need any more advice or information please contact us via our enquiry form, email environmentalhealth@richmondshire.gov.uk or calling 01748 829100.

Additional advice:

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