Richmondshire District Council

Access to council services

Following the announcement from the Prime Minister on 23 March, we have had to implement a number of changes to our services as outlined below.

Any further changes to our services will be posted here on our website and via our social media sites.

Community offices

The council's area office in Leyburn remains closed.

Mercury House in Richmond, our Hawes and Reeth community offices are open. The Colburn office will re-open to the public from 5 October 2020 . Please only visit these offices if it's absolutely necessary. You must book an appointment with the relevant officer first on 01748 829100 to visit our Richmond, Reeth and Colburn offices - this applies even for the payment of cash. 

When you attend your appointment at one of our re-opened offices you will be required to:

  • sanitise your hands at reception
  • wear a face covering, which will be provided if needed
  • follow strict social distancing rules and a one way system
  • be guided straight into a selected interview room in most cases

The reception area and interview rooms are protected via screens for the safety of visitors and staff. NHS Test and Trace posters are displayed at the entrances to the community offices, so please don't forget to check in if you have downloaded the NHS Covid-19 app.

The council remains open for business via its website or by telephone.


Waste collections continue as normal. If there are any changes made to collections, these will be posted on our social media channels, on the website, and through local media.

If you use purple sacks, new sacks will be delivered to your home on request - please contact us on 01748 829100. Please note that it will take up to two weeks to deliver sacks from the date of request.

Open amenities

Parks and open spaces are still open.

All district council owned playgrounds have now been reopened (early July). Social distance information will be on display at each site advising visitors to observe social distancing, stay alert and wash hands as soon as possible after use. If some items have been removed, such as swing seats, this is to ensure social distancing can be maintained. 

Vulnerable residents

Sheltered housing schemes – wardens are in close touch with residents but outside access is being kept to a minimum.

Our Lifeline scheme is still responding to emergencies. Wardens are contacting customers by phone, with face to face welfare visits taking place only where customers are happy for this approach and subject to social distancing. 

The Housing Homelessness Service is operating as normal. People experiencing homelessness can either call the Homeless Service on 01748 901150 or the out of hours number on 01653 697737.

Housing repairs

Only emergency and urgent housing repairs will be taking place for council tenants. Routine repairs are scheduled to start during September.

We are working closely with principal contractor, Kier, to restart housing improvements to our housing stock. Kier will begin arranging surveys from Monday 22 June for homes due a heating upgrade, but only where tenants want the work to proceed and it is safe to do so. Kier will work towards government and construction guidelines and tenants will be kept updated at each stage.

Housing improvements including kitchen and bathroom replacements, roof replacements and other work will begin in the months ahead, but again only to properties where tenants want the work completed. 


A 'duty planner' service will be available at Mercury House from 3 August by appointment only.

Appointments will be given to those people that we are unable to assist with over the phone or via email. Please contact us first via email at or call 01748 901131 and leave a message with your contact details.

Council meetings

All council meetings are now cancelled. Future meetings (from June onwards) will be held as virtual meetings via Zoom. You will be asked to register via Zoom first in order to follow those meetings that are open to the public.

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