Richmondshire District Council

Access to council services

Following last night's (23 March) announcement from the Prime Minister, we have had to implement a number of changes to our services as outlined below.

Any further changes to our services will be posted here on our website and via our social media sites.

Community offices

All council offices in Richmond, Reeth, Leyburn, Hawes and Colburn are now closed until further notice. We will operate an emergency service by appointment only at Mercury House in Richmond.

The council remains open for business via its website or by telephone – call 01748 829100.


Waste collections continue as normal. If there are any changes made to collections, these will be posted on our social media channels, on the website, and through local media.

If you use purple sacks, new sacks will be delivered to your home on request - please contact us on 01748 829100. Please note that it will take up to two weeks to deliver sacks from the date of request.

Open amenities

Parks and open spaces are still open. All district council owned playgrounds however are being closed.

Public toilets are all being closed.

Vulnerable residents

Sheltered housing schemes – wardens are in close touch with residents but outside access is being kept to a minimum.

Lifeline wardens are contacting customers by phone where possible. The scheme is still responding to emergencies.

The Housing Homelessness Service is operating as normal. People experiencing homelessness can either call the Homeless Service on 01748 901150 or the out of hours number on 01653 697737.

Housing repairs

Only emergency and urgent housing repairs will be taking place for council tenants.

Council meetings

All council meetings are now cancelled. The council is exploring virtual public meetings.

A to Z of Services