Richmondshire District Council

Registering for a customer account

We don’t make your personal details available to other companies for marketing purposes, but we may share those details with partner organisations that we use to help deliver services.

You can get your own customer account to get extra services such as faster online forms, ordering services without giving your details every time, and the ability to track the progress of your requests.

If you register, we may contact you by email about your requests, and about services, information and events of interest provided by the council and our partner organisations. If you want these you can subscribe to them through the customer account or email alerts sign up on the website homepage.


Like most websites we use 'cookies' to collect anonymous statistics about how people use the site, and to help us keep it relevant for the user. Cookies 'remember' bits of information from your visit to the site.

A cookie is a simple text file that's stored on your computer or mobile device by a website's server. Only that server can retrieve or read the contents of that cookie. Each cookie is unique to your web browser. So if we put a cookie on your computer, it can't be read by any other website.

Richmondshire District Council uses Google Analytics to gather anonymous information about how you use our site. Google set a cookie so we can see which pages visitors have landed on and how they have moved through our website. This information cannot be used to identify who you are. This data helps us to understand:

  • which pages people have visited
  • which internet browsers are being used
  • what pages are popular
  • what time of the day people are visiting our site
  • what type of device people are using to access our site

For further details visit Google Analytics cookie usage on websites.

For more information on cookies, visit the Information Commissioner's Office website.

BrowseAloud and cookies

This website uses BrowseAloud, an accessibility and reading support add-on that helps you to read the content. 

BrowseAloud stores some data in the Local Storage in your browser to enable the add-on to work correctly and remember your preferences such as colour choices or translation language choices. BrowseAloud also stores the toolbar state. This ensures that when you enable an icon, it will remain enabled when you return to the website or navigate to another page. BrowseAloud does not transmit any of this information to Texthelp servers.

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