Customer services privacy notice
This privacy notice is designed to help you understand how and why customer services process your personal data. This notice should be read in conjunction with the council’s corporate privacy notice and other purpose-specific notices which can be found at the end of this page.
Who are we?
Richmondshire District Council is a ‘Data Controller’ as defined by Article 4(7) of the General Data Protection Regulation (GDPR).
The council has appointed Veritau Ltd to be its data protection officer. Their contact details are:
Information Governance Office
What personal information do we collect?
We may collect the following information:
- Contact telephone numbers
- Contact email addresses
- Customer liabilities for council tax, non-domestic rate, invoices, tenancy, benefits
- Savings, pension information
- Disability information such as customers disabilities and medical needs
- Benefit award information such as Personal Independence Payment (PIP), DLA, UC
- Entitlement to relief ie single persons discount, student status, SMI etc
- Bank details
- Payments made
- Recovery/enforcement action taken
- Employment details including salary
- Unemployment details
- Tenancy information
- Date of birth
- National insurance number
- Date of death
- Probate information
- Sexual orientation
- Reasons to be housed such as prison details, domestic violence, coming out of care
Why do we collect your personal information?
All calls are recorded that come into the council via the contact centre:
- To protect the customer
- To protect the customer services officer in case there are any queries raised at a later date with regards to the information provided by the customer or to the customer
- To ensure that staff give out precise and accurate information
- Service improvement and planning
Who do we share this information with?
- We could share the information with the relevant department for whom the call was in relation to ie council tax, housing etc
- This information would only be shared if a query was raised in relation to the customer account and the call that took place
How long do we keep your information for?
- One year
What is our lawful basis for processing your information?
We process your information as part of our public task in line with Article 6(1)(e) of GDPR
For more information about how the council uses your data, including your privacy rights and the complaints process, please see our corporate privacy notice.