What is SignLive?
We have partnered with British Sign Language (BSL) online interpreting service, SignLive. If you are a BSL user, you can contact the council via a SignLive online professional BSL interpreter. Once you are registered with SignLive, use your own device to contact SignLive and simply tell them you are calling Richmondshire District Council. Your calls will be secure and you will have access to good audio and video quality.
You will be able to connect with the council quickly via SignLive’s Community Directory, clearly highlighted with our logo. This is a FREE service which is available Monday to Thursday from 8.45am to 5.15pm, and Fridays from 8.45am to 4.45pm.
How to access SignLive
- You will need to register with SignLive. Simply access SignLive on your desktop computer without having to download any software or plug-ins.
- Alternatively download the SignLive app onto your smart phone or tablet device.
If you encounter any technical issues please contact SignLive via email at firstname.lastname@example.org or phone 03308 220822.
Access at Mercury House
You can also use SignLive at our Richmond Office. You will be connected to an online professional BSL video interpreter who will talk to the person you would like to contact and sign their responses to you.
Please contact a member of staff at one of the enquiry desks and they will help you with this. This is a FREE service which is available Monday to Thursday from 8.45am to 5.15pm, and Fridays from 8.45am to 4.45pm.