Richmondshire District Council


You can contact the council online to pay, report, request, apply for or enquire about our services, 24 hours a day, 365 days a year

Pay Report Request Apply Enquire

Opening hours

8:45am to 5:15pm Monday to Thursday

8:45am to 4:45pm Friday

Email us

Contact us by email at, or visit the relevant web pages to find our service email addresses

Complete a service enquiry form

If your enquiry is for a specific service, complete the appropriate online service enquiry form:

Call us

For general enquiries contact our customer centre on 01748 829100.

Customer calls to the contact centre, revenues and benefits teams are recorded for training and quality purposes. View our call recording policy.

Out of hours

5:15pm to 8:45am Monday to Thursday

4:45pm Friday to 8:45am Monday

In an out of hours emergency, please call 01653 697737.

This number should be used in an emergency only

Visit us - community offices

Customers are still encouraged to make an appointment before visiting one of our community offices by calling 01748 829100. Where possible please continue to access our services via this website or for urgent enquiries you can call us on 01748 829100.

We have five community offices throughout the district. Please click on the community office for more information, including address and opening times:

SignLive - support for British Sign Language users

We have now partnered with BSL Online Interpreting Service, SignLive. This enables residents from the deaf community to contact the council ‘live’ via a professional British Sign Language interpreter free of charge.

This free service can be used when calling us from your home or if you are visiting Mercury House in Richmond. The service is available Monday to Thursday from 8.45am to 5.15pm, and Fridays from 8.45am to 4.45pm.

Further details can be found on our SignLive page.

A to Z of Services