Richmondshire District Council

Accessibility statement for Richmondshire District Council

This website is run by Richmondshire District Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

We also have the ReachDeck supportive toolbar on our website. This provides speech, reading and translation support tools. ReachDeck aims to help people with dyslexia or other reading difficulties, who have English as a second language, and those with some visual impairments.


How accessible this website is

We know some parts of this website are not fully accessible:

  • some elements of our website cannot be accessed via keyboard navigation 
  • the website navigation cannot be bypassed using skip links
  • sequential headings are not present on every page
  • some of our contact forms contain incorrect labels for screen readers
  • some images on the site contain missing or incorrect alternative text
  • some of the content contains language that is unclear
  • some links direct to inaccessible PDF files
  • third party systems such as Google Maps and GIS maps cannot be used easily with a keyboard or screen reader technology

Feedback and contact information

If you need any information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please contact us:

We’ll consider your request and get back to you within 10 working days.


Visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.


Reporting accessibility problems with this website

We are in the process of improving the accessibility on this website and appreciate that access for people is a priority.

If you find any issues that are not highlighted in the ‘How accessible this website is’ section of this statement or think we’re not meeting certain goals, contact us.

If you find any problems not listed on this page or think that we are not meeting accessibility requirements, please contact us.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website's accessibility

Richmondshire District Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard


Non-accessible content

The content listed below is non-accessible. Reasons have been detailed:

Phone number

A screen reader user will not be able to identify the linked phone number in the footer. This fails Success Criterion 2.4.4 Link Purpose. We plan to fix this issue by December 2021.

Home page columns

Some columns on the home page contain links in the title, and some do not. For accessibility purposes, this should be uniform throughout the columns. As a result, this fails Success Criterion 2.4.4 Link Purpose. We plan to fix this issue by December 2021.

Homepage slider

The home page slider does not contain meaningful link text, it cannot be paused, and it contains images of text. This fails Success Criterion 1.4.5 Images of Text, 2.2.2 Pause, Stop, Hide and 2.4.4 Link Purpose. We plan to fix this issue by September 2021.

Main page bypass element

The ‘Skip to Content’ button only scrolls the page but does not move the focus on to the content. This fails Success Criterion 2.4.1 Bypass Blocks. We aim to fix this issue by December 2021.

Self-service pages bypass element

On the main self-service pages, a skip to content button cannot be used. This also fails Success Criterion 2.4.1 Bypass Blocks. We aim to fix this issue by December 2021.

Home page blocks

The green links in the centre of the home page do not display an effect when they are tabbed over by a keyboard user. This fails Success Criterion 2.1.1 Keyboard. We aim to fix this issue by December 2021.

Heading structure on 'Apply' pages

On several pages there is a skipped Heading level, this fails Success Criterion 2.4.6 Headings and Labels. We aim to fix this issue by December 2021.

Payment forms

In some payment forms, there are no form labels. The phrasing of some of the instructions are vague or miscommunicated. The return link also goes to an unrelated page. This fails Success Criterion:

  • 3.5 Identify Input Purpose,
  • 3.1 Error Identification,
  • 3.2 Labels or Instructions,
  • 2.2 On Input

We aim to fix this issue by December 2021.

Waste and recycling calendars

The instructions for filling out the postcode selector is vague for those using screen readers. The user is also not informed when elements change on this page, when information does appear it can be difficult to find. The page title is misleading on this page too. This fails Success Criterion:

  • 1.1 Non-text content,
  • 3.5 Identify Input Purpose,
  • 1.1 Keyboard,
  • 4.4 Link Purpose,
  • 2.2 On Input

We aim to fix this issue by December 2021.

Applying for garden assistance form

A number of inputs on the form are unclear to screen reader users. There are also some elements of the forms that mention they are required but do not state what the required input is.

When an input is entered incorrectly by the user, the error reporting is unclear, and you will not be able to identify what the issue is. This form fails Success Criterion 3.1.1 Error Identification, 3.3.2 Labels or Instructions and 3.2.2 On Input.

We aim to fix this issue by September 2021.

Page contrast

The colour contrast between some of the links and the background at the bottom of some pages are low and fail the recommend colour contrast ratio. This fails Success Criterion 1.4.3 Colour Contrast.

We aim to fix this issue by September 2021.

Inaccessible documents - Local Plan Preferred Options consultation documents

As part of the Local Plan consultation we have published approximately 30 documents (made up of Core and Evidence base documents), plus appendices within our evidence base and preferred options web pages. This fails Success Criterion 1.1.1 Ensure PDFs are Machine Readable and 1.3.1 Specify Headings for Every PDF and Fix Untagged PDFs. 

We aim to fix the six Core documents by late summer 2021. 


Disproportionate burden

Fixing inaccessible documents

We have assessed the cost of fixing the remaining Evidence base documents published as part of the Local Plan consultation, and believe that doing so now would be a disproportionate burden. This is due to the large number of documents and the cost of fixing them, and the number of users who are likely to access these documents. We're fixing the Core documents in priority order to make sure that the most frequently used and needed documents are made accessible first.

Users who require a specific document or part of a document associated with the Local Plan can request the individual document to be made accessible. The Council will also try to make reasonable adjustments via telephone or written response to explain a document. These requests should be made to localplan@richmondshire.gov.uk.


Content that's not within the scope of the accessibility regulations

Overall content

There are number of instances where content on the page does not meet the readability requirements of being ‘Easy to Read’ this includes using complex language, ambiguous phrases and idioms and metaphors. This is not a failure, but is noted in Success Criterion 3.1 Readable and 3.1.5 Reading Level.

We aim to fix this issue by winter 2021. And ensure all future content is as clear as possible.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By summer 2023, we plan to fix PDFs that have been published since September 2018, or that are essential to us providing a service. If not made accessible, they will be replaced with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


What we're doing to improve accessibility

Work is currently being done based on the findings of our recent audit to produce a roadmap for accessibility. This will allow for users to understand our commitment to accessibility, and when we plan to resolve issues.

In the meantime, we are focusing on accessibility as a priority to ensure that all of our users can access our services.

We have already fixed issues with the following:

Alert banner fixes

The alert banner on the home page contained a link with the text 'click here'. This was fixed August 2020.

Contact us page fixes

Text in the buttons (Pay, Report, Request, Apply and Enquire) on the contact page were written in capitals and so were read out as individual letters as opposed to the word. This was fixed August 2020.


Preparation of this accessibility statement

This statement was prepared on 1 September 2020 by HeX Productions. It was last reviewed on 25 November 2020. 

This website was last tested on 18 August 2020. The test was carried out by HeX Productions

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