Richmondshire District Council

Accessibility statement for Richmondshire District Council

This website is run by Richmondshire District Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

We also have the Browsealoud supportive toolbar on our website. Browsealoud provides speech, reading and translation support tools. Browsealoud makes online content more accessible for people with dyslexia or other reading difficulties, English as a second language, and those with mild visual impairments.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some elements cannot be navigated to
  • the navigation cannot be bypassed
  • some pages cannot be viewed by sequential headings
  • some forms contain incorrect labels
  • some images may be missing/incorrect alternative text
  • some language is unclear
  • some links direct to inaccessible PDF files
  • some third party systems such as Google Maps and GIS maps cannot be easily used with a keyboard or via assistive technology such as a screen reader

What to do if you can't access parts of this website

If you need any information on this website in a different format, you can contact us:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are in the process of improving the accessibility on this website and appreciate that access for people is a priority.

If you find any issues that are not highlighted in the ‘How accessible this website is’ section of this statement or think we’re not meeting certain goals, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Richmondshire District Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below:

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • Upon entering the site, voice navigation users cannot close certain elements
  • Across the site, links are unclear or have non-descriptive text
  • Bypass elements are missing in self-service pages
  • Link of the phone number in the footer is inaccurately described
  • Home page columns are not uniform
  • Keyboard navigation users will not be able to view a focus when using green block links on the home page
  • Slider images are difficult to navigate through
  • Heading structure on ‘Apply’ pages are non-sequential
  • Form labels on payment forms are missing
  • Some instructions on calendar search are unclear
  • Some links link to inaccessible PDF files across the website
  • Garden assistance form is unclear for screen reader users
  • Errors in form inputs are not accurately described
  • Alt text on images across the site are missing/unsuitable
  • Private water suppliers page contains text that has a low contrast ratio against the background
  • Content across the site is fairly difficult to understand

Non-compliance with accessibility regulations

Phone number

A screen reader user will not be able to identify the linked phone number in the footer. This fails Success Criterion 2.4.4 Link Purpose. We plan to fix this issue by December 2021.

Home page columns

Some columns on the home page contain links in the title, and some do not. For accessibility purposes, this should be uniform throughout the columns. As a result, this fails Success Criterion 2.4.4 Link Purpose. We plan to fix this issue by December 2021.

Homepage slider

The home page slider does not contain meaningful link text, it cannot be paused, and it contains images of text. This fails Success Criterion 1.4.5 Images of Text, 2.2.2 Pause, Stop, Hide and 2.4.4 Link Purpose. We plan to fix this issue by September 2021.

Main page bypass element

The ‘Skip to Content’ button only scrolls the page but does not move the focus on to the content. This fails Success Criterion 2.4.1 Bypass Blocks. We aim to fix this issue by December 2021.

Self-service pages bypass element

On the main self-service pages, a skip to content button cannot be used. This also fails Success Criterion 2.4.1 Bypass Blocks. We aim to fix this issue by December 2021.

Home page blocks

The green links in the centre of the home page do not display an effect when they are tabbed over by a keyboard user. This fails Success Criterion 2.1.1 Keyboard. We aim to fix this issue by December 2021.

Heading structure on 'Apply' pages

On several pages there is a skipped Heading level, this fails Success Criterion 2.4.6 Headings and Labels. We aim to fix this issue by December 2021.

Payment forms

In some payment forms, there are no form labels. The phrasing of some of the instructions are vague or miscommunicated. The return link also goes to an unrelated page. This fails Success Criterion:

  • 3.5 Identify Input Purpose,
  • 3.1 Error Identification,
  • 3.2 Labels or Instructions,
  • 2.2 On Input

We aim to fix this issue by December 2021.

Waste and recycling calendars

The instructions for filling out the postcode selector is vague for those using screen readers. The user is also not informed when elements change on this page, when information does appear it can be difficult to find. The page title is misleading on this page too. This fails Success Criterion:

  • 1.1 Non-text content,
  • 3.5 Identify Input Purpose,
  • 1.1 Keyboard,
  • 4.4 Link Purpose,
  • 2.2 On Input


We aim to fix this issue by December 2021.

Applying for garden assistance form

A number of inputs on the form are unclear to screen reader users. There are also some elements of the forms that mention they are required but do not state what the required input is.

When an input is entered incorrectly by the user, the error reporting is unclear, and you will not be able to identify what the issue is. This form fails Success Criterion 3.1.1 Error Identification, 3.3.2 Labels or Instructions and 3.2.2 On Input.

We aim to fix this issue by September 2021.

Page contrast

The colour contrast between some of the links and the background at the bottom of some pages are low and fail the recommend colour contrast ratio. This fails Success Criterion 1.4.3 Colour Contrast.

We aim to fix this issue by September 2021.

Content that's not within the scope of the accessibility regulations

Overall content

There are number of instances where content on the page does not meet the readability requirements of being ‘Easy to Read’ this includes using complex language, ambiguous phrases and idioms and metaphors. This is not a failure, but is noted in Success Criterion 3.1 Readable and 3.1.5 Reading Level.

We aim to fix this issue by winter 2021. And ensure all future content is as clear as possible.

PDFs and other documents

The Public Sector Body Accessibility Regulations 2018 do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Some pages link to PDF documents. These are labelled throughout the site. This is not a fail of Success Criterion 1.1.1 Non-text Content, but we understand that it may pose an issue for some users. By summer 2023, we aim to either fix these or replace them with accessible HTML pages. 

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions, live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

We are working on our accessibility roadmap to show how and when we plan to improve accessibility on the website. 

The below items previously identified as not being accessible have now been fixed.

Alert banner

The alert banner on the home page contained a link with the text 'click here'. This was fixed August 2020.

Contact us page

Text in the buttons (Pay, Report, Request, Apply and Enquire) on the contact page were written in capitals and so were read out as individual letters as opposed to the word. This was fixed August 2020.

Preparation of this accessibility statement

This statement was prepared on 1 September 2020. This was its first draft. It will be reviewed periodically to ensure the information remains accurate. This Accessibility statement was produced by HEX Productions.

This website was last tested on 18 August 2020. The test was carried out by HEX Productions. 

A to Z of Services