WHAT DOES THE SUPPORTED HOUSING RESIDENT WARDEN DO?
The warden is not a doctor, nurse or a social worker, so can't be expected to do their jobs, however, what your warden can do is act as your link with these and other services.
In an emergency the warden will call upon any help which may be necessary and will advise your relatives. If you ever need health or home care support, the warden will help you arrange these where possible.
It is important to remember that your warden has many residents to attend to and so wardens cannot:
- Provide personal care (such as washing, dressing, assisting with toileting or putting you to bed)
- Provide domestic care (such as cooking, cleaning or washing)
- Provide transport
- Manage your medication
- Go shopping for you or take you shopping
The warden will of course help in an emergency, until other arrangements can be made.
Wardens are people just like you, with families of their own, and busy lives to lead outside working hours. They are not on duty 24 hours a day. Usually they work part time six days a week, from around 8.30 am to 12.30 pm (although these hours will vary from scheme to scheme). You will usually get a face to face visit on weekdays and will be contacted via intercom at weekends and Bank Holidays.
Relief wardens cover the duties of wardens when the wardens are on holiday, or ill. The Lifeline Services provides 24 hour cover every day, so there's always someone to help you if you need it.
SO WHAT HAPPENS IF I AM UNWELL?
If you are ill or in difficulties the warden will help you by calling the right people to meet your needs. To help your warden act quickly in times of need we will ask you for the names, addresses and contact numbers of your nearest relative or friend and your doctor. If any of this information changes, please let your warden know.
INAPPROPRIATE USE OF THE WARDEN SERVICE
Your warden will respond to you in an emergency (for example if you fall ill or are unwell and require urgent assistance). We do, however, reserve the right to withdraw the Service from residents who repeatedly request the warden's assistance for routine things that the warden service is not intended for (such as switching on a TV, help with washing, dressing, toileting, getting in and out of bed, closing windows or removing insects).
WHEN SHOULD THE INTERCOM/ALARM SYSTEM BE USED?
The intercom/alarm system is for use in emergencies. If you are unwell, or in difficulty, do not hesitate to use it to call the warden. Don't worry about privacy. The intercom system cannot be used to listen in on your conversations.
The intercom system is the vital link between you and your warden, so do not tamper with the equipment or tie up the emergency cords.
If you are going out before you have been contacted, we advise you to use the intercom to let your warden know you are going out. If you do not, your warden will have to take a course of action which involves asking your neighbours and relatives if they know where you are or gaining access to your home, which may cause unnecessary anxiety and worry.
DOES THE WARDEN HAVE ACCESS TO MY HOME?
Wardens will only enter your home at your invitation, or in an emergency, or with your permission when access is required while you are away. Some schemes have a master key system, in others we ask residents to let us hold a key to their door so access can be gained if needed. All such keys are kept in a locked key safe.