Contact The Council

There are a number of ways to contact the Council.

Richmondshire District Council
Mercury House
Station Road
Richmond
North Yorkshire
DL10 4JX

Phone: 01748 829100 (Monday to Thursday 8:45am to 5:15pm, Friday 8:45am to 4:45pm)
Fax: 01748 900400
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can find us here: jpgRDC Map
PDF version: pdfFind us flyer plus map

 

You can visit in person any of our Community Offices - please click here for the locations and opening times of our community offices

 

CONTACT DISTRICT COUNCILLORS

Please click here for our current list of District Councillors

 

OUT OF HOURS EMERGENCIES

If you have any out of hours emergency please call 01653 697737 (outside of office opening hours ONLY).  Please do not use this number unless your call requires urgent attention.  All other enquiries will be dealt with during office opening hours.

 

CALL RECORDING POLICY

Customer calls to the contact centre, revenues and benefits teams are recorded for training and quality purposes.  Please click here to see the call recording policy.

 

CALL COSTS FROM MOBILE PHONES

From 01 July 2015 call costs from mobile phone calls to 08, 09 and 118 numbers will change.

The call cost will be made up of 2 parts:

1 there will be an ‘access charge’ based on ‘X’ pence per minute set by your mobile phone service provider

2 and a further ‘service charge’ that will be set by the company you are calling (e.g.3 pence per minute for calls to our automated payments line which is provided by CIVICA)

Please consult your service provider and the company you wish to contact for cost rates and further information.

If you wish to make a general enquiry, please complete our enquiries form.

Let Us Know What You Think

We are always interested to hear your suggestions and feedback about the Richmondshire community that you live and work in. We can only improve things if you let us know what the problems are, so make sure you have your say.

Every year the Council undertakes consultation on all sorts of issues. These are time limited consultation activities so the 'Have Your Say' facility allows you to voice your opinions and suggestions at any time.

Consultation Calendar

For more information on our current consultations and surveys, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Viewfinder Panel

The Viewfinder Panel was disbanded in December 2011. Its purpose was to provide a representative view on the Council's consultations through the five themed Place Surveys:

  • Green Living
  • Healthy Lives
  • Prosperous Communities
  • Strong Neighbourhoods
  • Safe Places.

The Panel consisted of approximately 500 members of the community who lived and/or worked in Richmondshire. Following the decision taken to disband the Panel, members were contacted and forwarded details of an alternative panel in North Yorkshire, the Citizens' Panel, which they could apply to be a member, should they wish.

The Citizens' Panel, operated by North Yorkshire County Council, welcomes anyone with a view on their district within North Yorkshire to join and represent their area on many consultation topics. Should you be interested in joining this panel, please visit the NYCC website where you can find further details.

Community Offices

There is a wealth of information available at our five Community Offices which are located in Colburn, Hawes, Leyburn, Reeth & Richmond. 

We are here to help you with all aspects of Richmondshire District Council Services including the completion of forms and the scanning of application forms and supporting documents for housing benefit & council tax reduction claims (Colburn, Leyburn & Richmond only).

We can also help with advice for enquiries regarding all services including housing benefits, housing, planning, electoral, council tax, waste & recycling and many more.

If you subscribe to the garden waste scheme you can also purchase biodegradable garden sacks at our offices.  
We also keep stocks of recycling boxes, bags and other items for customers to collect.

Payments can be made using cash, card and cheque for all Council services at any of our offices.

Please note that our Richmond office has a self serve kiosk for cash and card payments.  
The kiosk does not accept £50 notes, 2p and 1p coins.

Community offices

 

Community Office Locations

Colburn Community Office,  Colburn Library & Information Centre, The Broadway, Colburn, Catterick Garrison, North Yorkshire, DL9 4RF


Opening Times - 

Monday & Tuesday 14:00 - 16:30 

Thursday 10:00 - 16:30 (closed for lunch 13:00 - 14:00)

Friday 10:00 - 16:15 (closed for lunch 13:00 - 14:00)

 

Leyburn Community Office,  Thornborough Hall, Leyburn, North Yorkshire, DL8 5AB

Opening Times - 

Monday, Tuesday and Friday 10:00 - 16:00 (closed for lunch 12:30 - 13:30)

 

Reeth Community Office, Hudson House, Anvil Square, Reeth, Richmond, North Yorkshire, DL11 6SZ

Opening Times - 

Friday 10:00 - 15:30 (closed for lunch 12:30 - 13:00)

 

Richmond Community Office, Mercury House, Station Road, Richmond, North Yorkshire, DL10 4JX

Opening Times - 

Monday - Thursday 08:45 - 17:15

Friday 08:45 - 16:45

Payments - Please note that in Richmond we have a self serve kiosk for all cash and card transactions.  
                    The kiosk does not accept £50 notes, 2p and 1p coins.

 

Upper Wensleydale Community Office, Community Resource Centre, The Neukin, Hawes, North Yorkshire, DL8 3RA

Opening Times -

Monday - Friday 09:00 - 17:30

 

Customer Comments

Your feedback is important and can help us improve our service to you.  
If you would like to leave a comment, you can complete a brief survey here.
 
 

 

 

 

 

 

Service Standards

Telephone Calls

We try to answer all telephone calls within ten seconds. At busy times this is not always possible. You can help the Council to achieve this target and reduce your waiting time by knowing which service you require when you speak to the telephonist.

Letters, correspondence and e-mails

We try to reply to all letters, correspondence and e-mails fully within seven working days. If this is not possible then we try to send an acknowledgement within three working days and respond fully within fourteen working days.

Complaints

If you are not satisfied with a service you have received from Richmondshire District Council you should complain in the first instance to the unit providing the Services. You can complain by phone, in person, by letter, by e-mail or by fax.

Once your complaint has been received you should receive a full response within seven days or if this is not possible we will send you an acknowledgement letter detailing when you can expect a full response.

For more details please also see the Council's complaints procedure

Contact Us

Richmondshire District Council
Mercury House
Station Road
Richmond
North Yorkshire
DL10 4JX

Phone: 01748 829100
Fax: 01748 826186
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.