AWARD FOR COUNCIL TEAM
One of Richmondshire’s key service areas has
been awarded a coveted new government led award.
The Environment team - which covers waste and
streetscene, building control, planning and environmental health as
well as open spaces and amenities -has been given ‘Customer Service
Excellence’ status.
The government standard accreditation aims to
recognise public services that are efficient, effective, excellent,
equitable and empowering – with the citizens always at the heart of
service provision. It is designed to operate as a
driver for continuous improvement, as a skills development tool and
as an independent validation of achievement.
The Richmondshire Project Team undertook six
months evidence gathering and self assessment before a visit from
an independent assessor.
And in his final report the assessor said that
Richmondshire staff – from management to front line staff –
demonstrated a determination to provide excellent service to
customers. Partners were also said to be enthusiastic
about working with the authority saying their were considerably
ahead of other authorities in their experience of providing a
customer focused service and had moved on a great deal in the last
two years.
“This award confirms what we have always
tried to do – the provision of excellent services,” said Councillor
Tony Duff, Richmondshire’s Green Living spokesman.
“It is our second customer excellence award - the first going to
the customer service team – and puts us well on the road to getting
accreditation across the entire authority within two years.”
Youth projects in Richmondshire are being urged to take up the offer of cash from a local grant scheme.
Richmond’s Liberty Health Club has re-opened after a major makeover.
A new scheme is seeing a Richmondshire based home offered to prospective tenants almost every day.
Villagers in Middleham are being urged to have their say on a proposed new development of twelve affordable homes.
A team of ‘champions’ is providing early support to victims of domestic abuse across Hambleton and Richmondshire.
Families can swim together for just £5 every weekend this winter at Richmond Swimming Pool.
Vital crime prevention advice is being handed out with parking tickets in Richmondshire.
Villagers in a small Richmondshire community are being urged to have their say on a proposal to bring new life to a former church.
A package of measures identifying budget savings – as well as areas for increased income – has been agreed by Richmondshire councillors to enable a balanced budget to be set for next year.
An emergency scheme is helping Richmondshire residents to live independently, safely and securely.
The first estate walkabouts of 2012 start next week – in Richmond and Colburn
Visitors to Hambleton and Richmondshire District Council offices can drop their festive cards off for recycling this month.
Villagers in Hunton are being urged to have their say on a proposed new development of six affordable homes.
People living in Hambleton and Richmondshire continue to be some of the most physically active in the country.
Richmondshire residents are being urged to join councillors as they review public services.
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- Heroes Welcome in the UK
- Tenants’ Annual Report
- Council Tax Approved
- Richmondshire’s council taxpayers will see no rise this year.
- Election Plans Taking Shape
- May 5 will see elections for 44 councillors in 30 wards in the Hambleton area and 34 councillors in 24 wards in Richmondshire.
- Future of Tourism Centres to be Determined
- The future provision of tourist information services across Richmondshire looks set to be decided next week.
- Splashing for Cash
- Richmond Pool is one of more than 580 venues across the UK taking part in a fund raising swim.
- Go Car Free
- Don't Be an April Fool - Go Car Free!
- Trust Takes Leisurely Step Forward
- Richmondshire Leisure Trust has added a gym to its portfolio.
- A First at the Station Cinema
- The Station Cinema at Richmond will show The Kings Speech with subtitles on Monday 14th March at 8pm.
- Children Clean Up Community
- Youngsters from Colburn were given time away from the school desks this week – to tidy up their community.
- Vital Safety Messages
- Sixth form students from across Richmondshire were given vital road safety lessons today (Wednesday) – from a couple whose lives were changed by a car accident.
- More Improvements for Council Homes
- Council homes in Richmondshire have benefitted from further improvements.
- Awards for Richmondshire's Unsung Heroes
- Richmondshire’s unsung heroes will be recognized in an awards ceremony this month.
- Going to the Polls
- Catering from home
- Organisers of community events are being urged to follow a ten point guide to safe eating.
- Postal voters urged to make vote count
- As 17,000 postal voting packs start dropping through letterboxes across Hambleton and Richmondshire, voters are being reminded to read the instructions carefully to make sure their vote is counted.
- Crime Rates Drop
- Crime rates fell by 8% across Hambleton and Richmondshire last year – testament to a partnership approach to dealing with crime and anti social behaviour.
- Benefit Fraud
- Three Richmondshire women ended up in court last year as a result of the District Council’s campaign against benefit fraud.
- Barbecue Safety Tips
- Young swimmer takes up fundraising baton from Mum
- Determined young swimmer Joseph Barron notched up 100 lengths of his local pool against the clock to raise money to help fight women’s cancers.
- North Yorkshire unveils “Supermobile” library timetable
- Council Honours Former Members
- Check Your Gutters
- Look Before You Book
- Food and drink consumers are being urged to ‘look before they book’ this Christmas!
- Strike Action
- Refuse collections across Hambleton and Richmondshire are taking place as normal today (Nov 30).
- Refuse and Recycling Collections Disruption
- The crews are now out collecting refuse and dry recycling, they will access wherever it is safe to do so.
- Active Residents
- People living in Hambleton and Richmondshire continue to be some of the most physically active in the country.
- New Homes For Hunton
- Villagers in Hunton are being urged to have their say on a proposed new development of six affordable homes.
- Recycle Your Christmas Cards
- Visitors to Hambleton and Richmondshire District Council offices can drop their festive cards off for recycling this month.
- New Year Estate Walkabouts
- The first estate walkabouts of 2012 start next week – in Richmond and Colburn
- Telecare Scheme
- An emergency scheme is helping Richmondshire residents to live independently, safely and securely.
- Savings Package Agreed
- A package of measures identifying budget savings – as well as areas for increased income – has been agreed by Richmondshire councillors to enable a balanced budget to be set for next year.
- New Homes For Carlton In Cleveland
- Villagers in a small Richmondshire community are being urged to have their say on a proposal to bring new life to a former church.
- Family Swim Offer
- Families can swim together for just £5 every weekend this winter at Richmond Swimming Pool.
The Richmondshire Leisure Trust campaign recognises that in the current climate, family days out are becoming more and more difficult to afford.
And the £5 weekend swim – which runs through January and February – may be extended if it proves popular.
‘During these difficult economic times, leisure becomes more and more of a luxury as household spending is taken up by the household essentials,” said Austin Gordon, General Manager of Richmondshire Leisure Trust.
“What we are doing is trying to make opportunities for physical activity more accessible for individuals and families across the district.”
For more information visit www.rltrust.org.uk or contact Richmond Swimming Pool on 01748 824581
- Parking Tickets Safety Messages
- Vital crime prevention advice is being handed out with parking tickets in Richmondshire.
Four messages are being delivered as part of an initiative to remind motorists of the need to be vigilant and safe.
The campaign – led by the Hambleton and Richmondshire Community Safety Partnership and North Yorkshire County Council – sees every ticket bought in a car park machine in and around Richmond bare advice on car theft, mobile phone use, drink driving and motorbike safety.
They say:
• Don’t make it easy for thieves to rob your home and steal your car - lock your car, secure your home and hide your keys
• Don’t be distracted by your mobile phone - It’s illegal to use handheld phones even when stationary, you are four times more likely to crash when using a mobile
• Drink Driving is not worth the risk - a conviction can lead to higher insurance, relationship problems and job loss
• Think Bike …….think biker - motorcyclists are 50% more likely to be killed or injured than car drivers
The messages will be on tickets issued until May in car parks in Nuns Close, Victoria Road, North and South Station Bank, Round Howe and York Square in Richmond as well as in Hawes, Muker and Langthwaite.
- Domestic Abuse Champions
- A team of ‘champions’ is providing early support to victims of domestic abuse across Hambleton and Richmondshire.
- New Homes For Middleham
- Villagers in Middleham are being urged to have their say on a proposed new development of twelve affordable homes.
- Housing Scheme Success
- A new scheme is seeing a Richmondshire based home offered to prospective tenants almost every day.
- Makover For Health Club
- Richmond’s Liberty Health Club has re-opened after a major makeover.
- Cash For Youth Projects
- Youth projects in Richmondshire are being urged to take up the offer of cash from a local grant scheme.
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