The Council has 244 properties in 8 sheltered schemes for older people, and each one has a resident warden. The facilities available within the schemes differ, depending upon the type of building, however, we pride ourselves on the level of service we provide regardless of the scheme location or size.
The accommodation within our Sheltered Schemes varies, there are self contained studio apartments and 1 & 2 bedroom flats and bungalows.
All but one scheme has a communal lounge where residents can meet, take part in social activities or drop in for a coffee on the way to the shops. Most schemes have a laundry, and if not the individual properties are plumbed for washing machines.
Sheltered Housing is not an old people's home, it is a collection of individual homes, each of which can be kept as private as the resident wishes. However, when companionship and social contact is needed, a ready made community of people of similar age and interests is there to be enjoyed.
In the event of illness or an accident, help is close at hand, in the form of a resident warden who acts as a link with the medical and social services and of course relatives.
The warden is linked by a special intercom system to resident's homes and they make contact every day, either in person or via the intercom system, to check that all is well. Wardens are only human of course, and therefore do not work 24 hours a day. Outside normal working hours, cover is provided either by a relief warden or by the Council's Lifeline Service which links Sheltered Housing to a call centre, from which help can be summoned at any hour of the day or night, and mobile wardens will respond as required.
It is a fact of life, however, that no warden, however kind or caring, can ever take the place of a family. Family support and assistance can play a vital part in helping relatives to settle in and maintain a normal routine. Family and friends are always welcome to visit, and most schemes have accommodation for visitors to stay in if necessary.
Feedback: To comment on this service or request the services it describes complete our Service comment and request form.