Housing Management Service Performance Monitoring
– 5 tick customer feedback April 2010 – March 2011
During 2009 we developed a range of service standards in
consultation with our tenant panel and tenant sounding board to
monitor our performance in specific areas. We have now been
successfully monitoring the services with feedback from customers
who have received specific services throughout the 12 month period,
1 April 2010 – 31 March 2011. The information below shows you
how we have been doing and what targets have been set for the next
12 month period 1 April 2011 – 31 March 2012 across the different
services, together with quarterly updates following customer
feedback.
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