We will always try to work
flexibly with our customers and in some circumstances, usually for
older people or people with disabilities, we may come to see you
sooner. Please advise us of any circumstances you consider we
should be aware of, in order for us to offer you a service suitable
to meet your needs.
We give all the repairs
reported to us one of the following priorities:
|
Priority 1 (3 hours)
|
- Major disaster or fire
- Immediate danger to life or
serious risk of damage to the property
- Severe storm damage
- Flooding
- Uncontrollable water leak
in your home
|
|
Priority 2 (24 hours)
|
- Gas leaks – fumes
- Overheating wiring or
electrical fittings in contact with water
- Bare live wires
- Blocked or unusable WC if
only 1 in dwelling
- Blocked or broken soil
waste pipe causing serious leak of sewerage into dwelling
- Burst pipes of tanks
- Loss of electrical power to
whole dwelling
- Make safe structural damage
caused by storm, flood, accident or dangerous structures (external
work as weather permits)
- Failure of central heating
if OAP, disabled, very young child (winter only)
- Blocked wastes in public
toilets and public buildings
- Secure ground floor windows
and doors
- Supply secondary heating
when a repair cannot take place (winter only)
|
|
Priority 3 (48 hours)
|
- Failure of hot water supply
(single source)
- Loss of power lights on
staircases, kitchens and public toilets
- Small leaks on pipe
work
- Blocked or unusable WC if
more than one in dwelling
- Water penetration through
roof dwelling area only
- Failure of central heating
(May to September)
- Bathroom extractor fan
(internal bathroom only)
- Chimney/flue blockage
- Blocked wastes (sink,
bath)
- Secure windows above ground
level
- Faulty WC cisterns in
public toilets or buildings
- WC seats in public toilets
or buildings and for senior citizens
|
|
Priority 4 (7 working
days
|
- Faulty taps other than
washers
- Extractor fans in kitchens
and bathrooms
- Faulty WC cisterns such as
poor flush
- All ball valve
overflows
- Broken handrails
- External lighting (bulk
head fittings)
|
|
Priority 5 (10 working
days)
|
- Vacant properties
- Adaptations
|
|
Priority 6 (28 working
days)
|
- Roof defects such as
slating
- Repairs to joinery on doors
and windows
- Repairs to rain water goods
and to clear blockages
- Radiator replacement
- Chimney smoking back
- Plasterwork
|
|
Priority 7 (56 working
days)
|
- Replacement of existing
where non-urgent and does not have detrimental effect to Council
property such as bathroom suites, kitchen units, doors, windows,
fencing and paths
|
|
Priority 8 (28 – 150 working
days)
|
- Timescale to be agreed by
Employer and Contractor
- Roofs, blocks of garages,
guttering blocks of properties, new paths, new signs, structural
alterations, painters repairs
|
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