Telephone Calls
We try to answer all telephone calls within ten
seconds. At busy times this is not always possible. You can help
the Council to achieve this target and reduce your waiting time by
knowing which service you require when you speak to the
telephonist.
Letters, correspondence and e-mails
We try to reply to all letters, correspondence and e-mails fully
within seven working days. If this is not possible then we try to
send an acknowledgement within three working days and respond fully
within fourteen working days.
Complaints
If you are not satisfied with a service you have received from
Richmondshire District Council you should complain in the first
instance to the unit providing the Services. You can complain by
phone, in person, by letter, by e-mail or by fax.
Once your complaint has been received you should receive a full
response within seven days or if this is not possible we will send
you an acknowledgement letter detailing when you can expect a full
response.
For more details please also see the Council's complaints
procedure
Service Charters
- Communications
- Community Office
- Democratic Services
- Development Management
- Environmental Protection
- Food Safety
- Health and Safety at Work
- Housing Management
- Innovate
- Local Land Charges
- Pest Control
- Revenues and Benefits
- Supported Housing
- Tourist Information Centre.
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Last updated:
11 July 2007
