Community and Living
If you have reported 3 incidents of anti-social behaviour within a 6 month period to the police, the local council or your housing provider (if you have one), you can request through the Community Trigger for organisations to collectively review your case.
What is a Community Trigger Case Review?
The Community Trigger Case Review is a way for you to have your case reviewed, if you feel it should be, and lets organisations to look again at what has been done to resolve the issues for you.
Your case will be looked at by a panel of individuals from organisations relevant to the case and reported issues. They will consider whether the action undertaken should be adequate to address the problems, based on reasonable expectation and timescales.
The Community Trigger Case Review can not be used to make complaints against individuals who have worked on your case. To do so, you must use the complaints process of the individual’s organisation.
The purpose of the Community Trigger Case Review is to resolve the anti-social behaviour issues.
Who Can Request A Community Trigger Case Review?
- Any victim who has reported three incidents of anti-social behaviour, which has caused harassment, alarm or distress, in a six month period.
- Each report must have been formally recorded by the police, council or housing provider and made within one month of the incident occurring.
- The three reports do not need to have been made to the same organisation.
- If consent has been given, a third party can request a case review to be held on behalf of a victim or victims.
- Third parties could be a carer, family member, community group, resident’s association, MP, local Councillor or support worker and could act for more than one victim.
How Do I Request a Community Trigger Case Review?
- Read through and complete the forms in the Community Trigger; Anti-Social Behaviour Case Review Application Pack.
- You can download just the forms here
What Happens After I have returned the Forms?
You will be given the contact details of your local representative who will progress your case to a case review meeting should it meet the criteria.
If it does, your local office will, within 1 week, contact relevant organisations for further information and details of any action that has been undertaken in relation to the incidents you have detailed on the forms.
That information will be provided within 3 weeks of your request initially being received by the local office.
The local office will then notify you of when your case will be considered at a case review meeting. This will be within 6 weeks of your application for a review being received. Your local representative will keep you updated throughout the process.
If it considered that there is further action that can be undertaken to resolve the issues, proposed actions will be discussed with relevant organisations to ensure that they can be undertaken. Within 1 week of the case review meeting, you will be notified of the outcome including any proposed actions. An action plan will be developed within 8 weeks of your request being initially received.
If, for any reason, these timescales will not be achieved, your local community safety office will notify you.
How Quickly Will I hear About My Community Trigger Case Review?
The Community Trigger Case Review process takes a maximum of eight weeks from the Local Delivery Team receiving your completed application form to development of an Action Plan - if that is the outcome of the Review Panel.
The eight weeks will give enough time to collate all the relevant information, and for the Review Panel to consider it. In some cases, the process can be concluded in quicker time. Your Local Delivery Team will keep you updated of progress being made including any changes to the expected timescales. There is also a helpful chart in the Application Pack so that you can remind yourself of the expected dates.
If you are unhappy with the outcome of the Community Trigger Case Review, you are able to appeal the decision.